L2 Application Support Production Support Analyst - Associate

Deutsche Bank

Jacksonville, FL, US
Base: $60,000 to $92,500; bonus/equity: not specif...
Hybrid
L2 application support experience
Google cloud platform knowledge
Itil incident management standards
The role involves providing technical L2 application support for over 30 applications within the Anti-Financial Crime line of business

Job Summary

  • The role involves providing technical L2 application support for over 30 applications within the Anti-Financial Crime line of business.
  • Employees will utilize a follow-the-sun support model to ensure maximum application availability and meet service level agreements.
  • The position offers a hybrid working model with flexibility for in-office or remote work alongside comprehensive health and retirement benefits.

Matching Summary

The role involves providing technical L2 application support for over 30 applications within the Anti-Financial Crime line of business.

Salary

Base: $60,000 to $92,500; Bonus/Equity: Not specified; Benefits: Health, retirement, parental leave, and volunteer programs included

Skills & Requirements

Must-have

  • L2 Application Support experience
  • Google Cloud Platform knowledge
  • ITIL Incident Management standards
  • Service Now ticketing system usage
  • Real-time application monitoring

Nice-to-have

  • Python, Java, and Spark scripting
  • Kubernetes and Terraforming skills
  • Red Hat Linux command proficiency
  • ITRS Geneos monitoring tool familiarity
  • SQL query execution capabilities

Key Requirements

  • Extensive IT support analyst experience
  • Production support environment background
  • Financial or banking sector experience preferred

Work Rights

Not specified

Tailored Resume

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