This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government
Job Summary
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.
A core responsibility of this role is to champion problem management—identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency.
You will mentor and develop junior engineers, instilling a mindset of innovation and continuous learning, and ensuring the team consistently delivers exceptional customer care.
Matching Summary
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.
Skills & Requirements
Must-have
Troubleshoot complex technical issues
System installations and maintenance
On-site client IT infrastructure support
Champion problem management and root cause analysis
Innovate technical processes and best practices
Provide expert guidance to clients and internal teams
Nice-to-have
Continuous improvement and innovation
Foster a culture of ongoing improvement
Mentor and develop junior engineers
Deliver exceptional customer care
Key Requirements
NV2 AGSVA security clearance
Driver's License
Proven experience in Deskside support
Experience with Windows environments
Experience with physical and virtual environments
Experience with Office 365 and critical business applications
Experience with complex software installation and troubleshooting
Experience with network triaging and fault diagnostic