Future Opportunities: Retirement Advocate

Gusto

Chicago, IL, US
$21.00–$35.00 ph
On-site
Retirement benefits customer experience
Consultative approach to retirement plans
Ai-assisted tools for research
Gusto is seeking customer experience professionals for future retirement benefits opportunities in 2026, acting as a single point of contact and subject matter expert for Gusto's core products

Job Summary

  • Gusto is seeking customer experience professionals for future retirement benefits opportunities in 2026, acting as a single point of contact and subject matter expert for Gusto's core products.
  • As a Retirement Benefits Advocate, you will provide a holistic and consultative approach to help clients optimize their retirement plan, empowering them through education on plan health, fiduciary responsibilities, and employee engagement.
  • The role requires 3-6 years of customer experience with 1+ years in retirement benefits, experience with 401k plans and Account Management is preferred, and proficiency with tools like Salesforce and Google Suite.

Matching Summary

Gusto is seeking customer experience professionals for future retirement benefits opportunities in 2026, acting as a single point of contact and subject matter expert for Gusto's core products.

Salary

$21.00–$35.00 per hour

Skills & Requirements

Must-have

  • retirement benefits customer experience
  • consultative approach to retirement plans
  • AI-assisted tools for research
  • customer journey ownership
  • proactive client education

Nice-to-have

  • strategic partnership with clients
  • drive employee engagement
  • build deep client loyalty
  • creative problem-solving
  • pivot quickly and live in ambiguity

Key Requirements

  • 3-6 years customer experience
  • 1+ years retirement benefits experience
  • Experience with 401k plans preferred
  • Account Management experience preferred
  • Experience with Salesforce, Zoom, Google Suite

Work Rights

Not specified

Tailored Resume

Cover Letter