Manager - Software Engineering

Disney Streaming

Orlando, FL, United States
Onsite
Software engineering leadership
Contact center platform delivery
Salesforce service cloud integration
Lead the delivery and ongoing sustainment of Contact Center platforms across Disneyland Resort, Walt Disney World, and Disney Vacation Club

Job Summary

  • Lead the delivery and ongoing sustainment of Contact Center platforms across Disneyland Resort, Walt Disney World, and Disney Vacation Club.
  • Own the technical execution and delivery of the Contact Center roadmap, including critical integration between Salesforce Service Cloud and Data Cloud, and GenAI capabilities.
  • Manage, mentor, and advocate for your engineers, acting as the primary 'pathfinder' to remove hurdles and ensure successful delivery through a people-first leadership approach.

Matching Summary

Lead the delivery and ongoing sustainment of Contact Center platforms across Disneyland Resort, Walt Disney World, and Disney Vacation Club.

Skills & Requirements

Must-have

  • Software Engineering Leadership
  • Contact Center Platform Delivery
  • Salesforce Service Cloud Integration
  • Data Cloud Integration
  • Java, JavaScript, Node.js
  • Public Cloud Experience
  • Agile Scrum/Kanban

Nice-to-have

  • Likable & Influential
  • Bias for Action
  • Technically Curious
  • Aptitude-Focused
  • GenAI Strategy Development
  • Multi-Site Operations Management

Key Requirements

  • 8+ years software engineering experience
  • 3+ years leadership/management role
  • Salesforce Service Cloud & Data Cloud integration
  • Hands-on Java, JavaScript, Node.js
  • Public cloud experience
  • Agile Mastery (Scrum/Kanban, TDD)
  • Onsite in Orlando, FL

Work Rights

Not specified

Tailored Resume

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