Not specified; not specified; comprehensive benefi...
Hybrid
Knowledge of 10 surety bond families
Experience with bps/wam and image systems
Ability to handle premium payment processing
CNA is seeking an Inbound Customer Service Specialist to provide technical support and customer fulfillment related to surety bonds and policy management. The role requires strong communication skills and a proactive approach to customer service, with a focus on building relationships and providing solutions
Job Summary
The role involves providing comprehensive customer fulfillment for policy issuance, coverage, and bond requirements while offering technical support for agent-facing solutions.
CNA offers a competitive benefits package designed to help employees achieve their physical, financial, emotional, and social wellbeing goals.
Employees will partner with Underwriting teams to identify sales opportunities and recommend appropriate coverage solutions for external customers.
Matching Summary
Match Score: 85
CNA is seeking an Inbound Customer Service Specialist to provide technical support and customer fulfillment related to surety bonds and policy management. The role requires strong communication skills and a proactive approach to customer service, with a focus on building relationships and providing solutions.
Salary
Not specified; Not specified; Comprehensive benefits package included
Skills & Requirements
Must-have
Knowledge of 10 surety bond families
Experience with BPS/WAM and Image systems
Ability to handle premium payment processing
Consultative selling skills for new business
Proficiency in Finesse and Verint software
Nice-to-have
Strong analytical problem-solving abilities
Team collaboration and relationship building
Sense of urgency in task resolution
Adaptability to new technology tools
Professional phone etiquette skills
Key Requirements
High school diploma or equivalent
Minimum two years relevant experience
Moderate complexity knowledge of surety bond coverages