Customer Service Manager

Jones Lang LaSalle (JLL)

Cheshire, GBR
On-site
Understand and apply contract conditions
Monitor operational service level agreements
Manage small customer service team
Jones Lang LaSalle (JLL) is seeking a Customer Service Manager to lead a team in providing excellent customer service to a government client with multiple educational premises. The role focuses on managing operational service levels, ensuring compliance with contract requirements, and enhancing service delivery through effective team management

Job Summary

  • The role involves providing first-line lead support within a dedicated Customer Service environment for a single government client with multiple education premises.
  • You will be responsible for monitoring operational service levels to ensure contract SLAs are achieved while managing a small team effectively.
  • JLL offers an opportunity to innovate with leading businesses on landmark projects and build long-lasting professional connections.

Matching Summary

Match Score: 85

Jones Lang LaSalle (JLL) is seeking a Customer Service Manager to lead a team in providing excellent customer service to a government client with multiple educational premises. The role focuses on managing operational service levels, ensuring compliance with contract requirements, and enhancing service delivery through effective team management.

Skills & Requirements

Must-have

  • Understand and apply contract conditions
  • Monitor operational service level agreements
  • Manage small customer service team
  • Competence in Microsoft Word and Excel
  • Awareness of Health & Safety practices

Nice-to-have

  • Knowledge of HVAC building systems
  • Experience with Facilities Management software
  • Client focused service environment experience
  • Flexible approach to work requirements

Key Requirements

  • Ability to read project legal documents
  • Contract management experience required
  • Financial application submission skills

Work Rights

Not specified

Tailored Resume

Cover Letter