Complaints Escalation Coordinator I

LNRS DATA SERVICES

Base: $36,700 - $61,300; bonus/equity: not specifi...
Not specified
Investigate and resolve complex complaints
Manage regulatory escalations
Liaise with legal and compliance
LNRS Data Services is seeking a Complaints Escalation Coordinator I to manage complex consumer escalations, focusing on compliance and regulatory responses. The ideal candidate will have experience in customer operations or regulatory complaint handling and possess strong analytical and communication skills

Job Summary

  • The Special Operations team manages the organization’s most complex, sensitive, and high-risk consumer escalations, working at the intersection of customer experience, compliance, and regulatory response.
  • The Analyst will serve as a key liaison between internal teams and external regulatory agencies, ensuring timely, compliant, and well-documented case resolution.
  • This role is well suited for someone who thrives in a fast-paced, high-accountability environment and is comfortable navigating sensitive issues with professionalism and precision.

Matching Summary

Match Score: 85

LNRS Data Services is seeking a Complaints Escalation Coordinator I to manage complex consumer escalations, focusing on compliance and regulatory responses. The ideal candidate will have experience in customer operations or regulatory complaint handling and possess strong analytical and communication skills.

Salary

Base: $36,700 - $61,300; Bonus/Equity: Not specified; Benefits: Country specific benefits offered

Skills & Requirements

Must-have

  • Investigate and resolve complex complaints
  • Manage regulatory escalations
  • Liaise with Legal and Compliance
  • Document case activities accurately
  • Handle sensitive and high-risk issues

Nice-to-have

  • Consumer-first mindset
  • Thrives in fast-paced environment
  • Professionalism and precision
  • Proactive risk identification

Key Requirements

  • Prior experience in customer operations, escalations, compliance, legal support, or regulatory complaint handling
  • Demonstrated ability to independently manage complex cases
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Proven ability to manage competing priorities and meet deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter