Functional Lead

553

Melbourne, VIC, Australia
Hybrid
10+ years fsm product/functional leadership
Deep fsm expertise in servicenow or oracle
Strong understanding of integrations apis sftp
This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform

Job Summary

  • This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.
  • The successful candidate will mentor analysts, drive continuous improvement, and serve as the trusted escalation point for complex problems.
  • ServiceStream offers genuine hybrid flexibility, national career pathways, and a diverse inclusive culture with extensive employee discounts.

Matching Summary

This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.

Skills & Requirements

Must-have

  • 10+ years FSM product/functional leadership
  • Deep FSM expertise in ServiceNow or Oracle
  • Strong understanding of integrations APIs sFTP
  • Proven leadership in BAU operations and project delivery
  • Australian Citizenship required

Nice-to-have

  • Experience in Defence Telco Transport or Utilities sectors
  • Agile or project management certifications
  • Degree in IT engineering or business
  • High-service mindset for internal customers
  • Influence without authority in matrix environment

Key Requirements

  • Australian Citizenship (mandatory)
  • 10+ years experience in FSM functional leadership
  • Degree in IT, engineering, or business (or equivalent)

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter