Sr Manager, Vendor & Integration Platform Support

INGRAM MICRO

Base: usd $105,500.00 - $179,400.00 py; bonus/equi...
7+ years digital platform support experience
5+ years managing global teams
Api and xml integration framework expertise
The role leads global support for Xvantage for Vendors and Xvantage Integrations, shifting from reactive ticket resolution to AI-enabled proactive support

Job Summary

  • The role leads global support for Xvantage for Vendors and Xvantage Integrations, shifting from reactive ticket resolution to AI-enabled proactive support.
  • Candidates must implement a Knowledge-Centered Service operating model to drive measurable improvements in ticket deflection and self-service adoption.
  • Ingram Micro offers competitive base pay ranging from $105,500 to $179,400 annually along with comprehensive benefits including 401(k) matching and parental leave.

Matching Summary

The role leads global support for Xvantage for Vendors and Xvantage Integrations, shifting from reactive ticket resolution to AI-enabled proactive support.

Salary

Base: USD $105,500.00 - $179,400.00 per year; Bonus/Equity: Annual bonus or sales incentives eligible; Benefits: Healthcare, 401(k) match, paid time off, parental leave

Skills & Requirements

Must-have

  • 7+ years digital platform support experience
  • 5+ years managing global teams
  • API and XML integration framework expertise
  • Knowledge-Centered Service (KCS) implementation
  • Vendor catalog and SKU management support

Nice-to-have

  • Experience with AI-enabled proactive support
  • Background in developer experience optimization
  • Familiarity with headless commerce architectures

Key Requirements

  • Bachelor's degree in CS or IT
  • 7+ years in digital platform customer/vendor support
  • 5+ years of global team management experience
  • Prior experience supporting partner integrations via APIs/XML

Work Rights

Not specified

Tailored Resume

Cover Letter