Member Experience Lead Part Time

BJ's Wholesale Club

Base: $18.75 - $23.44 ph; bonus/equity: not specif...
Part-time onsite
Supervise frontline cashiers and membership staff
Process pos transactions and member orders
Drive membership acquisition and retention metrics
BJ's Wholesale Club is seeking a part-time Member Experience Lead to oversee frontline operations in the absence of the Front End Manager, ensuring exceptional member service and team development. The position emphasizes leadership, coaching, and achieving membership experience goals

Job Summary

  • The Member Experience Lead oversees the frontline in the absence of the Front End Manager while coaching and developing team members.
  • This role is responsible for driving membership metrics through acquisition, retention, loyalty, and experience programs.
  • Team members enjoy weekly pay, free BJ's memberships, generous paid time off, and comprehensive health benefits.

Matching Summary

Match Score: 85

BJ's Wholesale Club is seeking a part-time Member Experience Lead to oversee frontline operations in the absence of the Front End Manager, ensuring exceptional member service and team development. The position emphasizes leadership, coaching, and achieving membership experience goals.

Salary

Base: $18.75 - $23.44 per hour; Bonus/Equity: Not specified; Benefits: Weekly pay, free memberships, PTO, 401(k) match, stock purchase plan

Skills & Requirements

Must-have

  • Supervise frontline cashiers and membership staff
  • Process POS transactions and member orders
  • Drive membership acquisition and retention metrics
  • Maintain GOLD club standards for cleanliness
  • Coach team members on service excellence

Nice-to-have

  • Prior leadership experience preferred
  • Membership or sales knowledge preferred
  • Cashier experience preferred
  • Strategic thinking and business acumen
  • Ability to work in a fast-paced environment

Key Requirements

  • Prior leadership experience preferred
  • Prior membership or sales knowledge preferred
  • Prior cashier experience preferred
  • Basic math skills required

Work Rights

Not specified

Tailored Resume

Cover Letter