Senior Technical Support Engineer

Workday

Hybrid (50% in-office time required quarterly)
Diagnose and troubleshoot software issues
Collaborate with engineering teams
Manage incoming case queue
Workday is seeking a Senior Technical Support Engineer to join their Global Platform Support team, focusing on resolving complex software issues and ensuring a positive customer experience. This hybrid role requires expertise in SaaS solutions and strong bilingual communication in Japanese and English

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As part of the Global Platform Support team, our goal is to ensure Workday delivers an excellent user experience.
  • You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer to join their Global Platform Support team, focusing on resolving complex software issues and ensuring a positive customer experience. This hybrid role requires expertise in SaaS solutions and strong bilingual communication in Japanese and English.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot software issues
  • Collaborate with Engineering teams
  • Manage incoming case queue
  • Use Splunk, Kibana, Grafana
  • Bilingual Japanese and English fluency

Nice-to-have

  • Customer-facing role
  • Fast-paced environment
  • Sun-drenched optimism and drive
  • Courageous collaborators

Key Requirements

  • 3+ years of technical support for SaaS
  • Experience with Workday, Salesforce, JIRA
  • Experience with Microsoft Office and Google Workspace
  • Must be bilingual in Japanese and English

Work Rights

Not specified

Tailored Resume

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