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Renewed Vision is seeking a remote Support Representative to provide technical support and training for their software products, particularly to customers involved in live production. The ideal candidate should possess strong interpersonal skills, a background in production or technical support, and a passion for helping others solve problems.
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Job Summary
The role involves handling sales and technical support calls, chats, and emails for software products.
Candidates must be able to troubleshoot customer technical problems and schedule screen share sessions.
The position requires working hours between 8:30 AM and 5:00 PM in Mountain or Pacific Time zones.
Matching Summary
Match Score: 75
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Renewed Vision is seeking a remote Support Representative to provide technical support and training for their software products, particularly to customers involved in live production. The ideal candidate should possess strong interpersonal skills, a background in production or technical support, and a passion for helping others solve problems.
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Skills & Requirements
Must-have
ProPresenter or Renewed Vision product experience
Video production workflow knowledge
General computer troubleshooting strategies
Written communication skills
Fast typing speed
Nice-to-have
Production environment background
Critical thinking and problem solving
Process efficiency drive
Independent work ability
Team collaboration skills
Key Requirements
Experience with ProPresenter or Renewed Vision products