Service Manager

Department of Communities and Justice (DCJ)

Liverpool, NSW, AU
Base: $129,464 - $142,665 py; bonus/equity: not sp...
On-site
Customer service focus
Management and supervision skills
Data analysis and reporting
Homes NSW is an agency of the Department of Communities and Justice (DCJ) focused on delivering quality social housing and empowering tenants

Job Summary

  • Homes NSW is an agency of the Department of Communities and Justice (DCJ) focused on delivering quality social housing and empowering tenants.
  • The Service Manager will oversee day-to-day operations of a 24/7 response centre, focusing on business performance, data analysis, and resource allocation.
  • The role offers a generous salary package, opportunities for learning and development, and a chance to work for Australia's top public sector employer.

Matching Summary

Homes NSW is an agency of the Department of Communities and Justice (DCJ) focused on delivering quality social housing and empowering tenants.

Salary

Base: $129,464 - $142,665 pa; Bonus/Equity: Not specified; Benefits: Superannuation, annual leave loading, generous leave entitlements, learning and development opportunities

Skills & Requirements

Must-have

  • Customer service focus
  • Management and supervision skills
  • Data analysis and reporting
  • Strategic direction
  • Continuous improvement strategies
  • Networking and stakeholder engagement

Nice-to-have

  • Passion for making a difference
  • Adaptability
  • Courage
  • Integrity
  • Building maintenance understanding
  • Contact centre experience

Key Requirements

  • Commitment to in office days at Liverpool office
  • Strong client focus
  • Excellent communication skills
  • Strong stakeholder engagement experience
  • Strong data analysis skills
  • Strong reporting skills

Work Rights

Not specified

Tailored Resume

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