Customer Care & Order Management Specialist

Kimberly-Clark

Krakow, Poland
Base: not specified; bonus: yearly performance-bas...
Hybrid
Sap r/3 proficiency required
End-to-end order fulfillment execution
Dispute and claims resolution experience
This role serves as the primary liaison for key customers to ensure seamless execution of the end-to-end order-to-delivery process

Job Summary

  • This role serves as the primary liaison for key customers to ensure seamless execution of the end-to-end order-to-delivery process.
  • The position involves managing complex replenishment cycles, maintaining accurate order data in SAP R/3, and resolving logistics disputes.
  • Employees benefit from a hybrid work arrangement with at least one day per week in the office, along with medical, dental, and vision coverage.

Matching Summary

This role serves as the primary liaison for key customers to ensure seamless execution of the end-to-end order-to-delivery process.

Salary

Base: Not specified; Bonus: Yearly performance-based bonus available; Benefits: Medical, dental, vision, life insurance, holiday allowance, and voluntary leave

Skills & Requirements

Must-have

  • SAP R/3 proficiency required
  • End-to-end order fulfillment execution
  • Dispute and claims resolution experience
  • Customer relationship management skills
  • Fluent English C1 level proficiency

Nice-to-have

  • SalesForce system experience
  • FMCG or B2B sector background
  • Continuous improvement mindset
  • Cross-functional collaboration ability
  • Self-motivated independent worker

Key Requirements

  • Master's degree preferred
  • Proven experience in Order Management or Supply Chain
  • Authorized to work in Poland (local candidates only)
  • No relocation support provided

Work Rights

Must be authorized to work in Poland (local candidates only)

Tailored Resume

Cover Letter