Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices
Job Summary
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices.
The Team Lead will serve as a player-coach responsible for the daily operations and professional growth of a team of 8-10 Support Engineers.
The company offers a competitive total compensation package including base salary, equity, comprehensive benefits, and $1500 USD annually for professional development.
Matching Summary
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices.
Salary
Base: $214,400 CAD; Bonus/Equity: Equity incentive plan included; Benefits: Comprehensive group benefits with no waiting period
Skills & Requirements
Must-have
4+ years technical support experience
1+ years leadership or mentoring experience
Strong networking fundamentals knowledge
Proficiency in TCP/IP DNS firewalls routing
Experience with identity management SSO integrations
Nice-to-have
Knowledge of Kubernetes container orchestration
Data-driven mindset for tracking CSAT metrics
Experience optimizing support workflows and tooling
Ability to translate technical concepts clearly
Thriving in fast-paced distributed environments
Key Requirements
4+ years technical support in SaaS environment
1+ years leadership or formal mentoring capacity
Strong background in networking fundamentals
Experience supporting customers across multiple OS platforms