Quality Manager

TaskUs

5+ years management experience
Bpo background required
Structured problem-solving techniques
The role requires a champion for operational excellence who drives consistency and quality in all interactions

Job Summary

  • The role requires a champion for operational excellence who drives consistency and quality in all interactions.
  • You will monitor program metrics, provide insights, and lead quality audits to ensure service level requirements are met.
  • TaskUs seeks an over-achiever to manage quality teams, deploy strategies, and interface with clients for continuous improvement.

Matching Summary

The role requires a champion for operational excellence who drives consistency and quality in all interactions.

Skills & Requirements

Must-have

  • 5+ years management experience
  • BPO background required
  • Structured problem-solving techniques
  • Excel PivotTable and statistical functions
  • Quality certification preferred

Nice-to-have

  • Lean Six Sigma or TQM certification
  • Cross-functional project leadership
  • Data analysis for actionable insights
  • Mentoring and career coaching skills
  • Fluent spoken and written English

Key Requirements

  • 5+ years demonstrated management ability
  • BPO background required
  • Quality certification (e.g., Lean Six Sigma) preferred
  • Strong practical experience with Excel and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter