Not specified; not specified; benefits include arr...
3d onsite
1 to 3 years incident management experience
Ucaas and network troubleshooting expertise
Night shift and weekend availability required
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions
Job Summary
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
This role requires drafting real-time reports for senior leadership and clients while translating complex technical issues into clear business impacts.
Employees are expected to own the customer experience, drive results, and support a culture of inclusion by working collaboratively across diverse teams.
Matching Summary
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
Salary
Not specified; Not specified; Benefits include array of options for physical, financial, and emotional support
Skills & Requirements
Must-have
1 to 3 years Incident Management experience
UCaaS and Network troubleshooting expertise
Night shift and weekend availability required
Jira or similar ticketing system proficiency
ITIL-based incident management frameworks
Nice-to-have
Strong executive presence and communication skills
Ability to translate technical issues for leadership
Proven track record in client relationship management
Experience with root cause analysis processes
Collaboration under high-pressure situations
Key Requirements
Bachelor's Degree preferred
2-5 Years relevant work experience
Must be able to work nights and variable schedules