Customer Service Advisor - Moa 2026

Concentrix

Pasay City, Philippines
Customer service support
Resolve customer issues
Listen attentively to customer needs
This position provides customer service support and resolution of non-routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of non-routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Offer additional products and/or services and participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve customer issues
  • listen attentively to customer needs
  • maintain broad product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • six plus months customer service experience
  • strong computer navigation skills
  • ability to learn
  • strong problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter