Senior Technical Support Engineer

Hockeywork

Japan
Hybrid (50% in-office)
Diagnose and troubleshoot software issues
Collaborate with engineering teams
Ensure outstanding customer experience
Hockeywork is seeking a Senior Technical Support Engineer to join their hybrid team in Japan. The role involves troubleshooting complex technical issues for customers while fostering a collaborative work environment that emphasizes integrity and empathy

Job Summary

  • Your work days are brighter here.
  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.

Matching Summary

Match Score: 85

Hockeywork is seeking a Senior Technical Support Engineer to join their hybrid team in Japan. The role involves troubleshooting complex technical issues for customers while fostering a collaborative work environment that emphasizes integrity and empathy.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot software issues
  • Collaborate with Engineering teams
  • Ensure outstanding customer experience
  • Use Splunk, Kibana, Grafana
  • Bilingual in Japanese and English

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years of technical support for SaaS
  • Fluency in Speaking, Reading and Writing Japanese and English
  • Experience with Workday, Salesforce, JIRA
  • Experience with Microsoft Office and Google Workspace

Work Rights

Not specified

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