Customer Experience Specialist

Unilever Com Tr

**
End to end operation ownership
Customer relationship management
Supply chain integration
** Unilever is seeking a Customer Experience Specialist to act as a liaison between their operations and clients, focusing on optimizing service levels, ensuring logistical efficiencies, and driving continuous improvement. The ideal candidate should have strong analytical skills, advanced Excel proficiency, and an understanding of customer service dynamics within a supply chain context. **

Job Summary

  • Act as the end-to-end representative of Unilever's operation to clients, ensuring optimal service levels, driving logistical efficiencies, and promoting continuous improvement.
  • Lead and coordinate meetings with clients and internal stakeholders, developing long-term relationships with strategic clients and fostering collaborative work.
  • Monitor and analyze critical KPIs, identify deviations, analyze root causes, and generate action plans to address losses or inefficiencies.

Matching Summary

Match Score: 75

** Unilever is seeking a Customer Experience Specialist to act as a liaison between their operations and clients, focusing on optimizing service levels, ensuring logistical efficiencies, and driving continuous improvement. The ideal candidate should have strong analytical skills, advanced Excel proficiency, and an understanding of customer service dynamics within a supply chain context. **

Skills & Requirements

Must-have

  • End to End Operation Ownership
  • Customer Relationship Management
  • Supply Chain Integration
  • KPI Monitoring and Analysis
  • Advanced Excel Skills

Nice-to-have

  • Strong Analytical Thinking
  • Customer Focus and Results Orientation
  • Autonomy and Proactivity
  • Leadership and Adaptability
  • Dynamic and Multifunctional Environment

Key Requirements

  • Advanced Student or Recent Graduate
  • Industrial Engineering, Logistics, Business Administration or related fields
  • Intermediate English Proficiency
  • Advanced Excel (Excluding)
  • Power BI (Desirable)

Work Rights

Not specified

Tailored Resume

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