Voice of Customer (VoC) Analyst

PLAUD PTE. LTD.

Singapore, Singapore
3+ years voc or product operations experience
Strong analytical mindset with excel skills
Ability to turn qualitative inputs into structured artifacts
The role involves owning day-to-day Voice of Customer intake by monitoring global channels like app reviews and support tickets

Job Summary

  • The role involves owning day-to-day Voice of Customer intake by monitoring global channels like app reviews and support tickets.
  • Candidates must apply a consistent taxonomy to triage issues using clear escalation rules and SLAs while sizing business impact.
  • The position requires delivering stakeholder-ready outputs including weekly digests and emerging issue alerts with crisp problem statements.

Matching Summary

Match Score: 85

The role involves owning day-to-day Voice of Customer intake by monitoring global channels like app reviews and support tickets.

Skills & Requirements

Must-have

  • 3+ years VoC or Product Operations experience
  • Strong analytical mindset with Excel skills
  • Ability to turn qualitative inputs into structured artifacts
  • Working knowledge of Zendesk, Intercom, and app review platforms

Nice-to-have

  • Experience working at an AI company
  • Practical AI tool application and prompting capabilities
  • High ownership and curiosity for decision-making

Key Requirements

  • 3+ years experience in VoC, Customer Insights, Product Operations, or Analytics
  • Strong written communication in English
  • Experience within the software industry

Work Rights

Not specified

Tailored Resume

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