1+ years project management with workday hcm payroll or financials
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Workday is seeking a Customer Success Manager who is fluent in French and English for a fully remote position based in Warsaw, Poland. The role involves managing customer relationships and ensuring their success with Workday's products by acting as a liaison between various teams within the company.
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Job Summary
The Customer Success Manager acts as the primary liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
This role involves developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.
Workday offers a flexible work approach requiring at least half of the time each quarter spent in the office or field with customers, partners, and prospects.
Matching Summary
Match Score: 75
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Workday is seeking a Customer Success Manager who is fluent in French and English for a fully remote position based in Warsaw, Poland. The role involves managing customer relationships and ensuring their success with Workday's products by acting as a liaison between various teams within the company.
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Salary
Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
3-5+ years customer facing services role
Fluency in French and English essential
1+ years project management with Workday HCM Payroll or Financials
Issue resolution and escalation management experience
Experience at business owner and executive levels
Nice-to-have
Functional domain expertise with Financials
Complex software or SaaS environment experience
Proven track record building executive relationships
Account management and adoption planning experience
Ability to chair meetings with executive leadership