Codeyoungstown is seeking a Customer Service Specialist to coordinate and execute operational support for customer orders, ensuring timely and accurate service delivery. The ideal candidate should have a background in customer service or manufacturing, strong analytical skills, and proficiency in Microsoft Office and Oracle
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and supporting customer requests for quotes.
Provides timely reports on forecasts, shipping plans, sales, OTD, safety stock levels, and product history to support various departments.
Matching Summary
Match Score: 75
Codeyoungstown is seeking a Customer Service Specialist to coordinate and execute operational support for customer orders, ensuring timely and accurate service delivery. The ideal candidate should have a background in customer service or manufacturing, strong analytical skills, and proficiency in Microsoft Office and Oracle.
Skills & Requirements
Must-have
Customer order coordination
Sales order creation and expedition
Master Demand Plan maintenance
Price list maintenance in Oracle
Customer return coordination
Reporting for clients and operations
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Teamwork and proactivity
Effective communication
Problem-solving skills
Detail-oriented approach
Key Requirements
Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
2-5 years of customer service and/or manufacturing experience
Experience in data analysis, sales, and forecasting
Advanced English level
Ability to read and interpret contracts and specification sheets