Process Owner, Customer Loyalty And Lifecycle

Capital One Canada

Toronto, Ontario, Canada
3d onsite
5+ years process management experience
5+ years cross-functional stakeholder management
2+ years team leadership experience
The role involves leading a dedicated team of Process Managers to ensure customer-facing programs are seamless, resilient, and scalable

Job Summary

  • The role involves leading a dedicated team of Process Managers to ensure customer-facing programs are seamless, resilient, and scalable.
  • Candidates will apply Lean and Six Sigma methods to continuously enhance operational effectiveness and identify root causes of issues.
  • Capital One offers a hybrid work environment with 3 days in the office, full health coverage, and up to $5000 in annual tuition subsidies.

Matching Summary

The role involves leading a dedicated team of Process Managers to ensure customer-facing programs are seamless, resilient, and scalable.

Skills & Requirements

Must-have

  • 5+ years process management experience
  • 5+ years cross-functional stakeholder management
  • 2+ years team leadership experience
  • Risk assessment and control testing
  • Lean Six Sigma methodology application

Nice-to-have

  • Agile workplace environment experience
  • SQL or Tableau data visualization skills
  • Customer research and problem solving
  • Possibilities mindset for innovation
  • Financial industry background

Key Requirements

  • At least 5 years experience in process management
  • At least 5 years experience in cross-functional environments
  • At least 2 years experience leading a team

Work Rights

Not specified

Tailored Resume

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