Retention Manager

Ludicrum

Manila, Philippines
Not specified; not specified; health + fitness ben...
On-site
5 years non-regulated market experience
3 years retention manager leadership
Automated lifecycle journey management
Ludicrum is seeking a Retention Manager to lead its Retention & CRM team in the iGaming industry. The role involves overseeing lifecycle strategies, managing team performance, and enhancing customer retention through data-driven approaches and strategic initiatives

Job Summary

  • The Retention Manager leads the Retention & CRM team while translating strategic direction into automated lifecycle journeys and churn prediction models.
  • Candidates must have at least 5 years of experience in non-regulated markets and 3 years in a leading Retention Manager role.
  • Employees enjoy flexible remote work, fitness reimbursements from day one, and up to 26 days of paid annual leave.

Matching Summary

Match Score: 85

Ludicrum is seeking a Retention Manager to lead its Retention & CRM team in the iGaming industry. The role involves overseeing lifecycle strategies, managing team performance, and enhancing customer retention through data-driven approaches and strategic initiatives.

Salary

Not specified; Not specified; Health and Fitness Benefits included

Skills & Requirements

Must-have

  • 5 years non-regulated market experience
  • 3 years Retention Manager leadership
  • Automated lifecycle journey management
  • Churn prediction model implementation
  • VIP system strategy execution

Nice-to-have

  • Continuous improvement mindset
  • Fast-paced environment adaptability
  • Strategic to tactical translation
  • Cross-team collaboration skills

Key Requirements

  • Fluency in English
  • 5 years experience in non-regulated markets
  • 3 years as Retention Manager or similar
  • Proven team management and KPI setting experience

Work Rights

Not specified

Tailored Resume

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