Workforce Management Expert

ING

Manila, Philippines
Expertise in forecasting and capacity modelling
Strong analytical skills
Experience with data analysis tools
The WFM expert is responsible for supporting the design, implementation, and execution of WFM for CDD globally

Job Summary

  • The WFM expert is responsible for supporting the design, implementation, and execution of WFM for CDD globally.
  • The role involves improving operational efficiency and customer experience through predictive modelling.
  • You will work closely with Operations Leads and support functions responsible for process and solutions.

Matching Summary

The WFM expert is responsible for supporting the design, implementation, and execution of WFM for CDD globally.

Skills & Requirements

Must-have

  • Expertise in forecasting and capacity modelling
  • Strong analytical skills
  • Experience with data analysis tools

Nice-to-have

  • Knowledge of KYC domain
  • Proactive decision-making
  • Collaboration with stakeholders

Key Requirements

  • Over 5 years of experience in complex operational environments
  • Master's degree in relevant field
  • Excellent level of English

Work Rights

Not specified

Tailored Resume

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