Operational Navigator Norwich, United Kingdom £12.75 Per Hour + Enhancements For Unsociable Hours Permanent Apply By 3 May, 2026 Posted On 16 April, 2026
Integrated Care 24 (IC24)
Norwich, United Kingdom
Base: £12.75 ph; bonus/equity: enhancements for un...
On-site
Professional telephone support
Accurate information recording
Managing patient queues
Provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately
Job Summary
Provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately.
Manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources.
This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds.
Matching Summary
Provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately.
Salary
Base: £12.75 Per Hour; Bonus/Equity: Enhancements For Unsociable Hours; Benefits: NHS Pension Scheme, Additional annual leave, Enhanced family leave, Wellbeing benefits, Employee Assistance Programme, Reward and discount platform, Blue Light Card
Skills & Requirements
Must-have
Professional telephone support
Accurate information recording
Managing patient queues
Call dispatching to clinicians
Monitoring service levels
Following GDPR and safeguarding policies
Nice-to-have
Express new ideas and take initiative
Demonstrate empathy, tact, and discretion
Inclusive and supportive environment
Building respectful relationships
Key Requirements
GCSE English & Maths (or equivalent)
Contact centre or urgent care experience (desirable)