Senior Customer Success Manager

New York Tech Jobs

Tokyo, Japan
Fully remote
5+ years in customer-facing services role
Experience with workday hcm, payroll, or financials
Business-level japanese communication skills
As a Senior Customer Success Manager, you will be the liaison between Professional Services and Production Services teams

Job Summary

  • As a Senior Customer Success Manager, you will be the liaison between Professional Services and Production Services teams.
  • You will develop success plans for customers to enhance their experience with Workday products.
  • This role offers a chance to work in a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

As a Senior Customer Success Manager, you will be the liaison between Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • 5+ years in customer-facing services role
  • Experience with Workday HCM, Payroll, or Financials
  • Business-level Japanese communication skills

Nice-to-have

  • Experience in complex software or SaaS environments
  • Strong relationship-building skills with executives
  • Excellent verbal and written communication skills

Key Requirements

  • 1+ years project management experience
  • Experience in consulting or account management
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter