Shift coverage (24/7, includes weekends and holidays)
24/7 rotating shift availability
First call resolution (fcr) handling
Hardware software network troubleshooting
THE HACENS TALENT PTE. LTD. is seeking a Service Desk Agent for a 24/7 support role, responsible for resolving user queries and incidents through various communication channels. The ideal candidate should possess technical troubleshooting skills combined with strong communication abilities to ensure effective user interaction and service delivery
Job Summary
The role requires operating in rotating shifts to ensure continuous 24/7 service availability including weekends and holidays.
Agents must handle user queries via phone, email, or chat with a primary goal of resolving issues at first contact.
Success in this position demands balancing technical troubleshooting abilities with soft skills like clear communication and empathy.
Matching Summary
Match Score: 85
THE HACENS TALENT PTE. LTD. is seeking a Service Desk Agent for a 24/7 support role, responsible for resolving user queries and incidents through various communication channels. The ideal candidate should possess technical troubleshooting skills combined with strong communication abilities to ensure effective user interaction and service delivery.