Team Leader | La Union

TaskUs

La Union, Philippines
Not specified; not specified; comprehensive benefi...
2 years team leader experience in outsourcing
Manage minimum of 10 teammates
Phone email live chat support experience
The role involves managing day-to-day operations while ensuring the team meets Service Level Agreements and Key Performance Indicators

Job Summary

  • The role involves managing day-to-day operations while ensuring the team meets Service Level Agreements and Key Performance Indicators.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility.
  • Candidates must act as a bridge between teammates and other departments, handling coaching, scheduling, and HR-related issues.

Matching Summary

The role involves managing day-to-day operations while ensuring the team meets Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Comprehensive benefits packages mentioned

Skills & Requirements

Must-have

  • 2 years Team Leader experience in outsourcing
  • Manage minimum of 10 teammates
  • Phone email live chat support experience
  • Familiarity with e-Commerce or CRM tools
  • Flexibility to work different shifts

Nice-to-have

  • Excellent verbal and written communication skills
  • Above-average technical know-how
  • Creative problem-solving abilities
  • Inclusive and positive team culture

Key Requirements

  • At least two years of relevant Team Leader experience
  • Experience managing a minimum of 10 teammates
  • Previous customer support roles in phone, email, and live chat
  • Familiarity with ZenDesk or similar CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter