Supervisor, Specialty Support Operations

DoorDash

Tempe, AZ, United States
On-site
2+ years people management experience
Bachelor's degree or equivalent
Experience with salesforce sigma google suite
DoorDash is seeking a Supervisor for their Specialty Support Operations team in Tempe, AZ, to lead and manage a team focused on enhancing customer support quality and efficiency. The ideal candidate should possess leadership experience, strong analytical skills, and a background in tech or customer operations

Job Summary

  • This role involves leading a team of 15-18 full-time employees focused on supporting customers, dashers, and merchants with escalated inquiries.
  • The position requires an in-office presence at the DoorDash corporate office in Tempe, AZ, with employees living within a commutable 50-mile radius.
  • DoorDash offers comprehensive benefits including premium healthcare, wellness expense reimbursement, and paid parental leave to support employee well-being.

Matching Summary

Match Score: 85

DoorDash is seeking a Supervisor for their Specialty Support Operations team in Tempe, AZ, to lead and manage a team focused on enhancing customer support quality and efficiency. The ideal candidate should possess leadership experience, strong analytical skills, and a background in tech or customer operations.

Skills & Requirements

Must-have

  • 2+ years people management experience
  • Bachelor's degree or equivalent
  • Experience with Salesforce Sigma Google Suite
  • Data analysis and reporting skills
  • Process improvement mindset

Nice-to-have

  • Experience in tech contact center logistics industries
  • Familiarity with large diverse support organizations
  • Ability to work in fast-paced changing environment
  • Strong desire to motivate and develop team members
  • Comfort making tough quality vs quantity decisions

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years of people management or team lead experience
  • Knowledge of Salesforce, Sigma, and Google Suite

Work Rights

Not specified

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