Customer Experience & Engagement Lead, Ecars

Electricity Supply Board

Dublin, Ireland
Base: €71,900 - €84,600 py; bonus/equity: not spec...
On-site
Customer journey mapping and refinement
Onsite charging experience design
Multi-channel customer engagement plan
Define and deliver the end-to-end customer experience strategy for ESB’s public EV charging networks, championing human-centred innovation

Job Summary

  • Define and deliver the end-to-end customer experience strategy for ESB’s public EV charging networks, championing human-centred innovation.
  • Own the onsite experience at charging locations, develop a distinctive, consistent look and feel, and create a multi-channel engagement plan.
  • Establish robust feedback loops, translate insights into actionable improvements, and collaborate with various teams to embed customer-centricity.

Matching Summary

Define and deliver the end-to-end customer experience strategy for ESB’s public EV charging networks, championing human-centred innovation.

Salary

Base: €71,900 - €84,600 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer journey mapping and refinement
  • Onsite charging experience design
  • Multi-channel customer engagement plan
  • Customer-facing terms and conditions management
  • Voice of the customer program establishment
  • Cross-functional collaboration

Nice-to-have

  • Human-centered innovation champion
  • Brand identity fusion
  • Cohesive customer journey inspiration
  • Operating with limited precedents

Key Requirements

  • At least 7 years' experience in Customer Experience
  • Bachelor's degree in business, marketing, or related field
  • Full clean Irish driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter