The IT Command Center Officer ensures production stability and service continuity by managing critical IT incidents and coordinating technical bridges
Job Summary
The IT Command Center Officer ensures production stability and service continuity by managing critical IT incidents and coordinating technical bridges.
This role involves driving rapid service restoration, conducting tri-daily operational health checks, and overseeing weekend change governance to maintain system integrity.
State Street offers a collaborative environment valuing technology skills and innovation, with comprehensive benefits and a strong commitment to inclusion and diversity.
Matching Summary
The IT Command Center Officer ensures production stability and service continuity by managing critical IT incidents and coordinating technical bridges.
Skills & Requirements
Must-have
IT Service Management (ITSM) expertise
Major incident management experience
Weekend shift availability
Technical bridge coordination
System health monitoring
Cross-functional team collaboration
Nice-to-have
Strong communication skills
Analytical and problem-solving skills
Multicultural team coordination
Stakeholder management
Ability to learn new technologies
Calm under pressure
Key Requirements
Bachelor’s degree in Computer Science or equivalent
Proven experience managing major incidents in large-scale enterprises
Strong ITSM knowledge and hands-on tool experience