Patient Family Relations Specialist

Center for Integration Science

Boston, MA, United States
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
Hybrid
Investigate patient complaints and grievances
Mediate expectations between patients and staff
Document concerns in department database
The Patient Family Relations Specialist serves as a liaison to acknowledge and respond to patient feedback including complaints, grievances, and compliments in a compassionate manner

Job Summary

  • The Patient Family Relations Specialist serves as a liaison to acknowledge and respond to patient feedback including complaints, grievances, and compliments in a compassionate manner.
  • This role requires conducting timely investigations into patient concerns by interviewing staff and reviewing medical records while ensuring regulatory compliance with CMS and The Joint Commission.
  • The position offers competitive base pay ranging from $58,136.00 to $84,656.00 annually along with comprehensive benefits and career advancement opportunities.

Matching Summary

The Patient Family Relations Specialist serves as a liaison to acknowledge and respond to patient feedback including complaints, grievances, and compliments in a compassionate manner.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, bonuses

Skills & Requirements

Must-have

  • Investigate patient complaints and grievances
  • Mediate expectations between patients and staff
  • Document concerns in department database
  • Ensure CMS and Joint Commission compliance
  • Conduct rounds for preemptive feedback

Nice-to-have

  • Compassionate communication style
  • Flexibility in changing environment
  • Strong emotional self-regulation
  • Diversity equity and inclusion commitment
  • Experience with data trend analysis

Key Requirements

  • Bachelor's degree in social work or related field preferred
  • 3-5 years of healthcare industry experience
  • Ability to manage multiple tasks in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter