Customer Service Executive

Diageo PLC

Tokyo, Japan
Fluent in japanese language
Strong english communication skills
Order management and edi processing
The role serves as the primary point of contact for customers, including EDI clients and third-party service providers, ensuring on-time and in-full shipments

Job Summary

  • The role serves as the primary point of contact for customers, including EDI clients and third-party service providers, ensuring on-time and in-full shipments.
  • Responsibilities include managing daily sales order processing, handling urgent transactions, and resolving EDI-related issues to maintain high service levels.
  • Diageo emphasizes a culture of inclusivity and flexibility, supporting employees in balancing wellbeing and priorities while striving for operational excellence.

Matching Summary

The role serves as the primary point of contact for customers, including EDI clients and third-party service providers, ensuring on-time and in-full shipments.

Skills & Requirements

Must-have

  • Fluent in Japanese language
  • Strong English communication skills
  • Order management and EDI processing
  • Customer query resolution
  • MS Office proficiency

Nice-to-have

  • SAP system knowledge
  • Continuous improvement mindset
  • Logistics advisor experience
  • Flexible working attitude
  • Team collaboration skills

Key Requirements

  • Fluency in Japanese language required
  • Strong interpersonal and communication skills
  • Proficiency in MS Office applications

Work Rights

Not specified

Tailored Resume

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