Technical Support Engineer

Fin

Chicago, Illinois, United States
Base: $81,000 - $98,000; bonus/equity: competitive...
On-site
1-2 years technical support experience
Understanding of html, javascript, css
Knowledge of git, ruby, rails, apis
The role involves partnering with customers to integrate Fin into their products and diagnosing complex technical issues end-to-end

Job Summary

  • The role involves partnering with customers to integrate Fin into their products and diagnosing complex technical issues end-to-end.
  • Support Engineers serve as the bridge between customers and product teams, influencing product direction through daily communication and feedback.
  • The position offers competitive salary, meaningful equity, comprehensive medical coverage, and a hybrid work model requiring three days in the office.

Matching Summary

The role involves partnering with customers to integrate Fin into their products and diagnosing complex technical issues end-to-end.

Salary

Base: $81,000 - $98,000; Bonus/Equity: Competitive salary and meaningful equity included; Benefits: Comprehensive medical, dental, vision, 401k match, flexible PTO

Skills & Requirements

Must-have

  • 1-2 years technical support experience
  • Understanding of HTML, Javascript, CSS
  • Knowledge of Git, Ruby, Rails, APIs
  • Experience with REST API, SDKs, Webhooks
  • Strong problem-solving and troubleshooting skills

Nice-to-have

  • Completion of technical coding bootcamps
  • Experience configuring iOS/Android mobile SDKs
  • Familiarity with native mobile development
  • Eye for improvement and efficiency
  • Excitement for experimentation with workflows

Key Requirements

  • 1-2 years of technical support experience
  • Proof of eligibility to work in the United States

Work Rights

Must have proof of eligibility to work in the United States

Tailored Resume

Cover Letter