This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government
Job Summary
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.
A core responsibility of this role is to champion problem management—identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency.
As a recognized SME, you will provide expert guidance to both clients and internal teams, ensuring that evolving needs are met with the highest standards of professionalism and technical excellence.
Matching Summary
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to our clients within the Australian Government.
Skills & Requirements
Must-have
Subject Matter Expert
Technical support and services
Troubleshoot complex issues
System installations and maintenance
On-site support
Problem management and root cause analysis
Continuous improvement and innovation
NV2 AGSVA security clearance
Nice-to-have
Exceptional customer care
Culture of ongoing improvement
Innovation and continuous learning
Key Requirements
NV2 AGSVA security clearance
Driver's License
Relevant degree in IT or related field (highly regarded)