T3 - Analyst Customer Service

Alight

Not specified; not specified; comprehensive total ...
4-6 years international customer service voice experience
Graduate with aggregate marks >=55% no gaps
Evening/night shift availability required
The role requires representing the Service Center to deliver timely and accurate customer service through phone and web chat mediums

Job Summary

  • The role requires representing the Service Center to deliver timely and accurate customer service through phone and web chat mediums.
  • Employees are expected to adhere to Client Level and internal Service Level Agreements while ensuring consistent achievement of targets like Customer Satisfaction and Average Handle Time.
  • Alight offers a comprehensive total rewards package including health coverage, retirement plans, continuing education, and various voluntary benefit options.

Matching Summary

The role requires representing the Service Center to deliver timely and accurate customer service through phone and web chat mediums.

Salary

Not specified; Not specified; Comprehensive total rewards package including health, retirement, and vacation

Skills & Requirements

Must-have

  • 4-6 years international customer service voice experience
  • Graduate with aggregate marks >=55% no gaps
  • Evening/night shift availability required
  • Excellent verbal and written communication skills
  • Basic MS Office applications proficiency

Nice-to-have

  • Previous customer service experience preferred
  • Strong analytical skills and attention to detail
  • Ability to articulate complex plans simply
  • Commitment to continuous self-learning
  • Empathy and integrity in client interactions

Key Requirements

  • Graduate degree with >=55% aggregate marks
  • 4-6 years International Customer Service Voice experience
  • Work authorization without future visa sponsorship
  • No gaps or failures throughout graduation history

Work Rights

Must have work authorization not requiring future sponsorship

Tailored Resume

Cover Letter