Customer Support Agent With German And English

Atos SE

Santa Cruz de Tenerife, ES
On-site
German and english proficiency
Technical support and problem-solving
Customer issue identification and prioritization
Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise

Job Summary

  • Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • Atos is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries.

Matching Summary

Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.

Skills & Requirements

Must-have

  • German and English proficiency
  • Technical support and problem-solving
  • Customer issue identification and prioritization
  • Helpdesk knowledge base contribution
  • Shift work availability (7x24)

Nice-to-have

  • Service-oriented attitude
  • Proactive cooperation
  • Results-focused approach
  • Initiative and customer focus

Key Requirements

  • Basic PC skills
  • Excellent communication abilities
  • No specific experience required

Work Rights

Not specified

Tailored Resume

Cover Letter