Senior Research Lead, Customer Insights

Salesforce UK

Unknown, , United Kingdom
Not specified; not specified; benefits include tim...
Primary research execution
Quantitative and qualitative methods
Senior stakeholder communication
This role involves leading complex research projects to inform marketing strategy and messaging for Salesforce's customer insights team

Job Summary

  • This role involves leading complex research projects to inform marketing strategy and messaging for Salesforce's customer insights team.
  • The position requires applying judgment on methodology across high-visibility studies while managing both in-house execution and external suppliers.
  • Candidates will drive stakeholder alignment by presenting actionable recommendations and building repeatable processes that raise the quality floor.

Matching Summary

This role involves leading complex research projects to inform marketing strategy and messaging for Salesforce's customer insights team.

Salary

Not specified; Not specified; Benefits include time off, medical, dental, vision, mental health support, paid parental leave, life insurance, disability insurance, 401(k), and employee stock purchasing program.

Skills & Requirements

Must-have

  • Primary research execution
  • Quantitative and qualitative methods
  • Senior stakeholder communication
  • Supplier and vendor management
  • AI-assisted workflow implementation

Nice-to-have

  • Enterprise software background
  • Salesforce ecosystem familiarity
  • B2B technology experience
  • Process scaling expertise
  • Data storytelling skills

Key Requirements

  • Strong foundation in primary research
  • Experience with complex high-visibility studies
  • Ability to operate autonomously at a senior level

Work Rights

Not specified

Tailored Resume

Cover Letter