Onderstationschef Gent

National Railway Company of Belgium

Gent, BE
Base: not specified; bonus/equity: monthly product...
On-site
Ensure passenger safety
Inform passengers and colleagues
Assist passengers with reduced mobility
The National Railway Company of Belgium is seeking an Understation Manager in Gent, responsible for ensuring passenger safety and providing excellent customer service at the station. The role involves coordinating train operations, assisting travelers, and managing alternative transport plans during disruptions

Job Summary

  • As an understationschef, you ensure the safety of travelers and colleagues in the station, contributing directly to NMBS objectives.
  • Your responsibilities include informing travelers, assisting those with limited mobility, overseeing train operations, and managing incident response.
  • NMBS invests in your training with a paid 5-month program and offers a competitive salary with various benefits, including travel discounts and family advantages.

Matching Summary

Match Score: 85

The National Railway Company of Belgium is seeking an Understation Manager in Gent, responsible for ensuring passenger safety and providing excellent customer service at the station. The role involves coordinating train operations, assisting travelers, and managing alternative transport plans during disruptions.

Salary

Base: Not specified; Bonus/Equity: monthly productivity bonus, night and weekend work extras; Benefits: meal vouchers, hospitalization insurance, RailCare, train subscription, discounts, bicycle allowance

Skills & Requirements

Must-have

  • ensure passenger safety
  • inform passengers and colleagues
  • assist passengers with reduced mobility
  • manage train coupling and uncoupling
  • develop alternative transport plans
  • report incidents

Nice-to-have

  • customer-focused approach
  • proactive problem-solving
  • team player
  • diversity and inclusion advocate

Key Requirements

  • Secondary education diploma or equivalent
  • Minimum 2 years customer contact/coordinating experience
  • Manual transmission driver's license B
  • Flexibility in working hours (shifts, weekends, holidays)

Work Rights

Not specified

Tailored Resume

Cover Letter