Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

Vetamc

Kirkland, Canada
Hybrid
Customer service
Order processing
Problem resolution
This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit

Job Summary

  • This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
  • This role includes operational leadership and team coaching but does not involve formal people management responsibilities.
  • In line with our Company’s Hybrid Workplace Strategy, this position will be performed through a combination of remote work and in-person (Kirkland Head Office) based on the nature of work to be done.

Matching Summary

This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.

Skills & Requirements

Must-have

  • Customer Service
  • Order Processing
  • Problem Resolution
  • Standard Operating Procedure
  • Work Under Pressure
  • MS Office Suite
  • EDI Systems

Nice-to-have

  • Team Mobilization
  • Cross-functional Collaboration
  • Fast-paced Environment
  • Dynamic Environment
  • SAP System Knowledge
  • Power BI Knowledge
  • SharePoint Knowledge

Key Requirements

  • College Degree
  • Minimum 5 years relevant experience
  • Fluency in French required

Work Rights

Not specified

Tailored Resume

Cover Letter