Fan Support Supervisor

Ticketmaster Italia

Santiago, Chile
3-5 years customer service experience
Team leadership and supervision skills
Zendesk and crm platform knowledge
The role involves leading the Fan Support team to ensure exceptional customer service for fans of live events

Job Summary

  • The role involves leading the Fan Support team to ensure exceptional customer service for fans of live events.
  • Responsibilities include managing performance indicators, resolving complex escalations, and collaborating with other departments to optimize operations.
  • Ticketmaster fosters a 'Fan First' culture where employees are encouraged to bring their authentic selves to work in an inclusive environment.

Matching Summary

The role involves leading the Fan Support team to ensure exceptional customer service for fans of live events.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Team leadership and supervision skills
  • Zendesk and CRM platform knowledge
  • Spanish and English fluency required

Nice-to-have

  • Experience in events industry preferred
  • Strong analytical and problem-solving abilities
  • Empathy and emotional stability under pressure

Key Requirements

  • Minimum 3-5 years in customer service roles
  • Prior experience supervising teams
  • Fluency in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter