Base: $111,155 - $150,385; bonus/equity: not speci...
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Active ts/sci clearance required
5 years help desk management experience
Lead team of user support specialists
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GDIT is seeking a Help Desk Manager for the Naval Criminal Investigative Service (NCIS) in Quantico, VA, requiring an active TS/SCI clearance and at least five years of help desk management experience. The role involves leading a team to deliver efficient IT support services, ensuring effective communication and problem resolution while maintaining a high standard of customer service.
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Job Summary
The position involves leading a team to deliver impactful IT support services for the Naval Criminal Investigative Service mission.
Responsibilities include managing service tickets, overseeing device maintenance, and ensuring effective escalation of technical incidents.
GDIT offers comprehensive benefits including medical plans, 401(k) matching, and a culture focused on innovation and work/life balance.
Matching Summary
Match Score: 75
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GDIT is seeking a Help Desk Manager for the Naval Criminal Investigative Service (NCIS) in Quantico, VA, requiring an active TS/SCI clearance and at least five years of help desk management experience. The role involves leading a team to deliver efficient IT support services, ensuring effective communication and problem resolution while maintaining a high standard of customer service.
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Salary
Base: $111,155 - $150,385; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, paid time off
Skills & Requirements
Must-have
Active TS/SCI clearance required
5 years help desk management experience
Lead team of User Support Specialists
Oversee service request and incident tickets
Provide excellent customer service
Troubleshoot hardware software network issues
Nice-to-have
Experience with ITIL preferred
Drive for innovation
Positive customer service attitude
Collaboration with system administrators
Problem-solving skills
Key Requirements
Active Top Secret/SCI Clearance
US Citizenship Required
BS Degree in technical discipline or 7 years experience