Product Director, Trust & Experience

OKX

Hong Kong, Hong Kong
On-site
User onboarding and verification flows
Reduce friction in critical flows
Design thoughtful, scalable experiences
OKX is seeking a Product Director for its Trust & Experience team in Hong Kong, who will focus on enhancing compliance systems to improve user journeys while ensuring adherence to regulatory requirements. The ideal candidate should have over five years of product management experience, particularly in a fintech or regulated environment, and possess strong analytical and communication skills

Job Summary

  • Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency.
  • Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
  • Competitive total compensation and comprehensive insurance coverage for employees and their dependants.

Matching Summary

Match Score: 85

OKX is seeking a Product Director for its Trust & Experience team in Hong Kong, who will focus on enhancing compliance systems to improve user journeys while ensuring adherence to regulatory requirements. The ideal candidate should have over five years of product management experience, particularly in a fintech or regulated environment, and possess strong analytical and communication skills.

Skills & Requirements

Must-have

  • user onboarding and verification flows
  • reduce friction in critical flows
  • design thoughtful, scalable experiences
  • product strategy and roadmap
  • user-first mindset

Nice-to-have

  • entrepreneurial product leader
  • passionate about driving innovation
  • balancing competing priorities
  • user empathy

Key Requirements

  • 5+ years of product management experience
  • Experience working with or around regulatory/risk requirements
  • Familiarity with global regulatory frameworks
  • Fluent in English and Mandarin

Work Rights

Not specified

Tailored Resume

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