Ensuring parts provided effectively and efficiently
As the Team Lead for our Aftersales Spare Parts team, you’ll ensure the smooth running of the spare parts department
Job Summary
As the Team Lead for our Aftersales Spare Parts team, you’ll ensure the smooth running of the spare parts department.
Key responsibilities include leading, developing and motivating the parts team, delivering a premium customer experience, and ensuring parts are provided effectively and efficiently to customers.
The role offers a competitive remuneration package, access to employee benefits, and on the job training and support.
Matching Summary
As the Team Lead for our Aftersales Spare Parts team, you’ll ensure the smooth running of the spare parts department.
Skills & Requirements
Must-have
Leading and developing the parts team
Delivering a premium customer experience
Ensuring parts provided effectively and efficiently
Stock control including forecasting and purchasing
Achieving departmental KPIs and financial targets
Nice-to-have
Proactive approach to customer support
Customer-first mindset
Team player
Continuous improvement methodologies
Key Requirements
Previous experience in customer service or parts advisory
Ability to lead a small team
Familiarity with ERP systems and Microsoft Office Suite