The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer
Job Summary
The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.
The Airline CSD is responsible for aircraft Entry into Service preparation and is accountable for all in service issues whilst ensuring the highest level of safety, reliability, customer satisfaction and business development.
In conjunction with the Service Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.
Matching Summary
The Airline CSD leads the In-Service Core Team (ISCT) in-service account management as the primary interface for the Airline and Customer Services, to drumbeat all Business Unit activities whilst ensuring a single voice per customer.
Skills & Requirements
Must-have
Airline support and service strategy
Primary interface for the Airline
Aircraft Entry into Service preparation
In-service account management
Customer Services commercial agreements
Nice-to-have
Leadership
Ownership
Empathy
Flexibility
Assertiveness
Humility
Key Requirements
Eight-years’ experience in the aviation industry
Professional qualifications in aerospace engineering
Awareness of any potential compliance risks
Demonstrated ability to work in multi-functional teams
Experience in leading and managing transverse teams