Supervisor, Customer Experience

Conduent Business Services

Bangalore, India
On-site
Team supervision and coaching
Performance appraisal management
Hiring and termination actions
The role involves supervising daily tasks of business, technical support, and production teams to ensure exceptional client outcomes

Job Summary

  • The role involves supervising daily tasks of business, technical support, and production teams to ensure exceptional client outcomes.
  • Candidates will be accountable for functional, operational, and program management while evaluating information to solve complex problems.
  • The position requires delivering quality, productivity, and compliance KPI reports while coaching team members to enhance performance.

Matching Summary

The role involves supervising daily tasks of business, technical support, and production teams to ensure exceptional client outcomes.

Skills & Requirements

Must-have

  • Team supervision and coaching
  • Performance appraisal management
  • Hiring and termination actions
  • KPI reporting and compliance
  • Problem-solving with technical experience

Nice-to-have

  • Strong communication skills
  • Ability to work without supervision
  • Coaching for associate growth
  • Understanding of best practices

Key Requirements

  • Broad technical expertise and industry knowledge
  • Experience managing hiring and termination actions
  • Comprehensive understanding of processes and systems

Work Rights

Not specified

Tailored Resume

Cover Letter