Within the ClearFacts operations team, your mission is to guarantee an excellent customer experience by combining technical support with customer guidance
Job Summary
Within the ClearFacts operations team, your mission is to guarantee an excellent customer experience by combining technical support with customer guidance.
The company offers a versatile role within an ambitious and collegial team, competitive salary package with extralegal benefits, and a healthy work-life balance with flexible homeworking options.
Wolters Kluwer invests permanently in employee growth and competencies, providing access to training and internal career development opportunities.
Matching Summary
Within the ClearFacts operations team, your mission is to guarantee an excellent customer experience by combining technical support with customer guidance.
Skills & Requirements
Must-have
Customer support via email and phone
Bilingual communication in Dutch and French
Technical problem analysis and resolution
Support request logging and management
Collaboration with development team
Nice-to-have
Experience with SQL
Knowledge of accounting processes
Strong team player
Proactive customer-oriented solutions
Flexible remote and office work
Key Requirements
Fluent Dutch and French communication skills
Bachelor degree or equivalent experience
IT affinity and quick learning of cloud applications