Contact Center - Consulting Solutions Engineer (tokyo Based)
Zoom
Tokyo, Japan
Hybrid
Fluent business japanese and english
5+ years customer-focused experience
Ccaas industry experience
The role involves acting as a trusted advisor providing technical presentations, demonstrations, and roadmap support to customers and partners in the Japan region
Job Summary
The role involves acting as a trusted advisor providing technical presentations, demonstrations, and roadmap support to customers and partners in the Japan region.
Candidates must possess deep knowledge of Contact Center concepts such as Workforce Optimization, Workforce Management, and Workforce Engagement Management.
This position offers the opportunity to assist customers in improving their contact centers while contributing to Zoom's business growth through a high-performing team culture.
Matching Summary
The role involves acting as a trusted advisor providing technical presentations, demonstrations, and roadmap support to customers and partners in the Japan region.
Skills & Requirements
Must-have
Fluent Business Japanese and English
5+ years customer-focused experience
CCaaS industry experience
Contact Center concepts knowledge
Solution engineering track record
Nice-to-have
Self-motivated and adaptable
Deep understanding of CX market trends
Ability to influence strategy and vision
Partner-first mindset
Passion for technology and customer experiences
Key Requirements
5+ years of customer-focused roles
Fluent Business Japanese & English
Proven sales skills targeting business customers
Track record in solutions engineering or consulting